Privacy Policy
How ShopX collects, uses, and protects your personal and business data.
This document outlines your legal relationship with ShopX. Please read it carefully. If you have any questions, contact our support team.
1. Introduction
ShopX Technologies Ltd. ("ShopX," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, or services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service.
While our services are primarily designed for users in Bangladesh, we respect privacy principles recognized globally, including aspects of the EU's General Data Protection Regulation (GDPR).
2. Data We Collect
We collect several types of information from and about users of our services:
Personal Data You Provide:
- Account Information: When you register, we collect your name, email address, phone number, business name, and password.
- Store Data: Information about your eCommerce store, products, customers, and orders.
- Payment Information: When you subscribe to our services, we collect billing information, though payment details are processed by secure third-party payment processors.
- Communication Data: Information you provide when you contact us for support or participate in surveys or promotions.
Data We Collect Automatically:
- Usage Data: Information about how you interact with our services, including log data, clickstream data, and the pages you visit.
- Device Information: Technical data about your device, including IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect data about your browsing activities. Please see our Cookie Policy for more information.
3. How We Use Data
We use your data for various purposes, including:
- To provide and maintain our services
- To process and fulfill transactions
- To communicate with you about our services, updates, or promotional offers
- To personalize your experience
- To improve our services based on usage patterns
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.
5. Data Sharing
We do not sell your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: We share data with trusted third parties who assist us in operating our platform, such as hosting providers, payment processors, and customer support tools.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- With Your Consent: We may share your data with third parties when you have given us your consent to do so.
All third-party service providers are required to take appropriate security measures to protect your personal data, and are only permitted to process your data for specified purposes according to our instructions.
6. Data Storage & Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Your data is stored on secure servers located in Bangladesh and other countries where our trusted service providers operate. We use SSL encryption for data in transit and industry-standard security measures for data at rest.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.
7. User Choices & Rights
Depending on your location, you may have certain rights regarding your personal data:
- Access: You can request access to your personal data.
- Correction: You can request that we correct inaccurate data about you.
- Deletion: You can request that we delete your personal data in certain circumstances.
- Restriction: You can request that we restrict the processing of your data in certain circumstances.
- Data Portability: You can request a copy of your data in a machine-readable format.
- Objection: You can object to our processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section.
You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Account information is kept for as long as your account remains active. If you close your account, we will retain your data for a reasonable period to comply with legal obligations or resolve disputes. Some data may be retained in backup systems for a limited period.
Transactional data may be retained for longer periods for accounting, tax, and legal compliance purposes.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
10. Updates to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
We will provide more prominent notice of material changes, such as sending you an email notification. We encourage you to review this Privacy Policy periodically for any changes.
Your continued use of our services after we post changes to this Privacy Policy means that you accept those changes.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@tryshopx.com
Address: ShopX Technologies Ltd., 123 Tech Park, Dhaka, Bangladesh
Have questions about our Privacy Policy?
Contact Our Support Team